Refund & Cancellation Policy

Refund & Cancellation Policy

Last Updated: November 29th 2025
Sizzle with Soul LLC
McKinney, Texas
Email: info@sizzlewithsoul.com

At Sizzle with Soul LLC, we take pride in preparing fresh, high-quality food for your events, pre-orders, and pop-up experiences. Because our items are made to order and ingredients are purchased specifically for each request, this Refund & Cancellation Policy explains how cancellations, deposits, and refunds are handled.

1. General Policy

All sales are considered final unless otherwise stated below.
Once an order is prepared, packaged, or delivered, Sizzle with Soul LLC cannot offer refunds due to the nature of food products.

2. Pre-Orders (Individual or Family Orders)

2.1 Cancellations

  • Cancellations must be submitted at least 24 hours before pickup or delivery.

  • Orders canceled within 24 hours of fulfillment are not eligible for a refund.

2.2 Refunds

  • If a cancellation is made more than 24 hours in advance, we will issue:

    • A full refund, OR

    • A credit toward a future order
      (Your choice.)

3. Catering Orders & Private Events

3.1 Deposits

All catering bookings require a non-refundable deposit, typically:

  • 50% of the quoted event total, unless otherwise specified.

This deposit secures your date, labor, and prep time.

3.2 Final Payment

Final payment is typically due:

  • 72 hours (3 days) before the event, unless stated differently in writing.

3.3 Catering Cancellations

Refunds depend on how far in advance you cancel:

Time Before Event Refund Eligibility
More than 7 days Deposit retained, any additional payments refunded
72 hours – 7 days 50% of total invoice retained to cover staffing & food costs
Less than 72 hours No refund (ingredients purchased & prep has begun)

4. Pop-Up & Event Sales

All purchases made during pop-up events, markets, festivals, or in-person sales are final due to:

  • Immediate consumption

  • Fresh preparation

  • Health & safety regulations

No refunds or exchanges can be issued.

5. Order Changes

Small changes (guest count, menu adjustments, etc.) may be accommodated up to 72 hours before fulfillment depending on availability.
Changes requested within 72 hours may not be accepted.

6. No-Show Policy

If you fail to pick up your order at the agreed time or are unavailable for delivery:

  • The order will be held for 30 minutes, then discarded for food safety reasons.

  • No refunds or credits will be issued.

7. Food Quality Concerns

We stand behind our food. If you experience an issue:

  1. Notify us within 2 hours of receiving your order

  2. Provide:

    • Order name

    • Description of the issue

    • Photo, if possible

We may offer:

  • A partial refund

  • A replacement

  • A future order credit

This is handled case-by-case and at the discretion of Sizzle with Soul LLC.

8. Event Cancellations by Sizzle with Soul

In rare circumstances (equipment failure, emergency, weather, or factors outside our control), Sizzle with Soul LLC reserves the right to cancel or reschedule.
Customers will receive:

  • A full refund, OR

  • A credit toward a future date

9. Contact Information

For cancellations, changes, or refund requests, contact:

Sizzle with Soul LLC
Email: info@sizzlewithsoul.com